1. Important Information and Who We Are

llhost.eu is a website owned by BRAINOZA OÜ, registered in the Estonian Commercial Register under number 16547924, VAT number EE102539217, with its main office at Vesivärava tn 50-201, Kesklinna linnaosa, 10152 Tallinn, Estonia (hereinafter referred to as "LLHOST", "we").

We are committed to protecting your privacy and personal data. This policy (together with our Terms of Use, Acceptable Use Policy, and other referenced documents) outlines how we collect, use, and store personal data.

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at: [email protected].

2. Personal Data We May Collect

Data You Provide:

• Name, contact information (email, phone), address
• Customer identifiers (order number, client ID)
• Data entered in the order form on the website

Data Collected Automatically:

• IP address, browser, OS, interface language, website navigation and activity history
• Access logs, behavioral data, technical session information

Data Received from Third Parties:

• From payment platforms, domain registrars, marketing partners, etc.

These data are considered personal and processed according to this policy. We do not collect special categories of personal data (racial origin, religious beliefs, biometric data, criminal records, etc.) unless required by law or contract.

3. Purposes of Processing Personal Data

• To register a client and fulfill a contract
• To issue invoices and manage payment of services
• To provide customer support and feedback
• To send updates, notifications, and surveys
• To prevent fraud and ensure network and infrastructure security
• To comply with laws and regulatory requirements
• For analytics, service improvement, and technical support

4. Cookies

The llhost.eu website uses cookies:

• Essential – for login and navigation
• Analytics – to analyze user behavior
• Functionality – to remember preferences
• Advertising – to personalize content

You can disable cookies in your browser settings, but this may limit site functionality. We also use third-party analytics tools governed by their respective privacy policies.

5. Legal Basis for Data Processing

• Performance of a contract with the client
• Compliance with legal obligations
• Legitimate interests of LLHOST (e.g., rights protection, security, service development)
• Client's consent (e.g., for marketing)

We do not process data where our interests conflict with your fundamental rights.

6. Data Subject Rights

• Request access to your data
• Correct inaccurate or outdated data
• Request deletion (where no retention obligation exists)
• Restrict or object to processing
• Obtain a copy of your data in a machine-readable format
• Withdraw consent (if applicable)
• File a complaint with the data protection authority (AKI.ee)

To exercise your rights, email [email protected] or open a ticket in your Client Area.

7. Data Retention and Security

We retain your data only as long as needed to:

• Fulfill contracts
• Comply with legal requirements
• Protect against claims

Examples: Order data — up to 5 years (accounting), IP logs — up to 12 months.

After that, data is either deleted or anonymized. Only authorized personnel have access. We use physical and technical safeguards, including encryption and access control.

8. Data Sharing with Third Parties

We may share data with:

• Partners and contractors (registrars, payment gateways, lawyers, auditors)
• Government authorities (upon official request and within the law)
• In the event of business restructuring (merger, sale)

Data sharing is limited to what is necessary and governed by confidentiality agreements (DPAs).

9. Marketing and Opt-Out

You may receive marketing communications from LLHOST if:

• You have placed an order
• Registered for a promotion
• Explicitly opted in

We only process your name, email, and information about purchased products. You can opt out:

• In your Client Area
• Via the unsubscribe link in emails
• By emailing [email protected]

10. International Data Transfers

Your data is processed within the European Economic Area. If transferred outside, we use Standard Contractual Clauses (SCC) or other GDPR-compliant mechanisms.

11. Complaints and Contact

If you believe your rights are violated, you may file a complaint with the Estonian Data Protection Inspectorate (AKI.ee). However, we recommend contacting us first: [email protected].

12. Policy Updates

We may update this policy. In case of significant changes, you will be notified via the Client Area or email (if legally required).

The current version is always available at: https://llhost.eu/privacy-policy